Customer Service

30-day no-reason money back guarantee

Undamaged K&F CONCEPT products are returned within 30 days of the date of purchase for a full refund for whatever reason.

Quality related issues 12-month warranty, or request an extra-long extension.

Within 12 months from the date of purchase,

We handle all quality-related issues through substitution.

Reminder: Always use the product according to the instructions.

Free user support

Not sure how to make your K&F CONCEPT product work?

Contact our state-of-the-art, friendly support team for a quick solution.

Restrictions

• Our returns and exchanges are limited to all items purchased from K&F CONCEPT. If you purchased through another retailer, please contact them directly.
• Shipping costs associated with warranty are only covered in the country of purchase. If the product is shipped outside the country of purchase, any transportation costs shall be borne by the buyer.
• To return the product, please send it within 20 days of receiving approval. Further delays may result in invalid returns.
• We will definitely update this page if our return policy changes.

Reminder: When contacting us for assistance, please be sure to have your K&F CONCEPT product ready for troubleshooting!

Contact Us

If you have a problem with using the product, please contact our customer service team first so that we can respond quickly and resolve your problem. Feel free to contact us.